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GP IT

Please see the below diagram showing our support we will be providing to your practice in the first instance.

BHRCCGs IT Service Desk

New Opening Hours: Monday to Friday 8am – 7pm

 

Outline of Services provided between: 8am – 5pm

 

Telephone,

on-site and PC remote support

 

  • Windows password reset
  • NHSmail password reset
  • PC remote support for minor and major faults
  • On-site visits where needed

 

 

Outline of Services provided between: 5pm – 6pm

 

Telephone and PC remote support

(NO on-site support)

 

  • Windows password reset
  • NHSmail password reset
  • PC remote support for minor faults
  • All other issues\requests triaged for the next working day

 

Outline of Services provided between: 6pm – 7pm

 

Telephone support

(NO on-site or PC remote support)

 

  • Windows password reset
  • NHSmail password reset
  • All other issues\requests triaged for the next working day

New Telephone Number: 020 3416 5900

New Email Address: itservicedesk.nelccg@nhs.net

 

PC Remote Support Description

Engineers will be available to connect to your PC’s for remote support.

 On-site Support Description

Engineers will be available to visit general practice sites as and when required for additional support.

 Telephone Support Description

Engineers will be available to log your PC issue\request and provide you with a CCG ticket reference number.

 

 

 

© 2022 NHS Havering Clinical Commissioning Group.