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Resources available

Follow this link to NHSE for a wide range of support material including easy read guides available to help you successfully implement and promote online services. For your convenience, below we have linked  support material that you might find useful. 

Order FREE Patient Online leaflets, posters, buntings at:  (register and search for GP Online services)

Sample/Template forms and checklist

Free eLearning courses also available online to Everyone

(Proxy Access, ID Verification, Coercion etc.)

To access guidelines, templates, eLearning courses: 

Patient Online Time saving calculator

Fact sheet – why and how? 

Video Tutorials for patients

Below is list of free videos from the benefits of Patient Online services and tutorials on how to book appointments and order repeat prescriptions. You can include all or some of the videos on your practice website:

EMIS Patient Access:

Vision Video tutorials for patient:

NHS England promoting the benefits of Patient Online services:


series of guides including online booking of appointments, ordering repeat prescriptions and access to detailed coded information held in patients' records.

© 2023 NHS Havering Clinical Commissioning Group.