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Integrated Case Management/ CHSCS

In 2013/14 ICM had been fully rolled out to practices and the team was meeting practices on a bi weekly basis.


Due to the huge success of ICM scheme practices are now meeting the team on a monthly basis and the CCG are looking to expand ICM to Mental Health patients (including Dementia and End of Life patient and will be known as ICM Plus.

ICM Plus is currently in the process of being rolled out across Havering over the month of February.

These meetings will be monthly based on whether each practice have patients to discuss. These meetings will be done virtually using the new video conferencing technology.

Please find below a Question and Answer sheet, the ICM Plus schedule sheet and how to join the meetings using video conferencing


If practices have any further question on ICM Plus then please contact Hannah Hanfy on 01708 574 905

Below you will find the links to the Deep Dive diagnostics from October 2013, the service specification and an ICM contact sheet.

 With Regards to CHSCS please find below the referral form and contact details which includes the ICM contact numbers.


Below is also the SSISA agreement that is in place for the ICM scheme to allow appropriate information sharing between practices and care providers to be able to share the patients care plan.

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