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 10 December 2021

MyWay Diabetes is currently being rolled out across the BHR it is an easy-to-use service that helps people living with diabetes to improve their self-management of the condition.



The NHS Diabetes Advice line has been stood back up for a temporary period to support people with diabetes for the current COVID-19 wave. The NHS Diabetes Advice helpline is provided by NHS England and NHS Improvement in response to disruption to normal services due to the COVID-19 pandemic and response.

The helpline is for adults living with diabetes who use insulin to manage their condition and require advice from a team of clinical advisors. The advice line is accessible via Diabetes UK’s Helpline on 0345 123 2399. It is open Monday to Friday from 9am – 6pm (excluding bank holidays). If the patient needs clinical advice, they will be transferred to a clinical advisor who will assist them.


NHS Diabetes advice helpline - FAQs and materials

Type 1 Disordered Eating Service

The T1DE service is for people with type 1 diabetes who omit insulin secondary to severe fear of weight gain on insulin. The aim of T1DE is to improve their confidence and ability to manage their diabetes, and at the same time improve their mental health. 

Sometimes living with type 1 diabetes can be burden and when this happens, it can lead to feelings of anger, frustration, low mood and anxiety which can become persistent and debilitating. With so much focus on the type and amount of food eaten for healthy blood glucose levels, some people develop fears that insulin leads to weight gain. This can lead to a pattern of disordered eating and insulin omission which can cause serious complications. 

This service is for people who meet the criteria for severe disordered eating and related insulin omission. The criteria are as follows:

  • type 1 diabetes
  • fear that insulin is weight gaining
  • deliberate omission of insulin
  • significant impact on diabetes self-care which includes at least one of the following:
  • recurrent diabetic ketoacidosis defined as more than one admission in the past two years
  • HbA1c 85.8 mmol/mol (10%) or greater in the past 12 months
  • recurrent severe hypoglycaemia
  • low weight (body mass index 15 kg/m2 or less) 

If you would like to discuss any aspect of the referral, please contact and a member of the team will reply. Please see downloads: 


© 2022 NHS Havering Clinical Commissioning Group.