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Emergency and Urgent Care

Urgent care – please help to redirect patients

As you’ll know, the urgent care system across BHR continues to be under pressure, with our local A&Es at Queen’s and Whipps Cross Hospitals experiencing very high levels of demand.

Right care, right place, first time - Guide for NHS and social care staff service guide

Please use the Right care, right place, first time guide to help you navigate the many urgent care services that are currently in use across BHR. Other service information is included that we hope you will find useful.

If you have any service information you think we should include in future editions of this guide or any queries, please email:

GP Winter Pack 2022/23

Please make use of all the services and pathways included, they are here to help you and your patients to access the right care.

GP Winter Pack 2022/23

Clinical nurse specialist directory

Oncology/Haematology treatment toxicity risk assessment tool

Paediatric assessment tools

Practice voicemail message guide

LAS - Integrated Urgent Care service

Please note this form is not suitable for registering complaints or incidents, please email the details to   

For anyone who requires urgent care advice or treatment outside of normal GP practice opening hours.

© 2022 NHS Havering Clinical Commissioning Group.